Last updated: October 7, 2026
Our photo magnets and photo puzzle magnets are custom-made from the photo you provide, so we can't accept returns or exchanges because you changed your mind, chose a different photo, or ordered the wrong size or quantity. Please check your photo, crop, size, and quantity carefully before you order.
If your order arrives damaged, has a printing defect or production error on our end, or isn't what you ordered, we'll make it right with a free reprint or a full refund.
If your package is lost or arrives damaged in transit, please see our Shipping Policy.
We print the photo you submit. We can't offer refunds or reprints for problems that come from the photo itself, such as a blurry, low-resolution, or poorly cropped image. Our editor warns you when a photo may be too low-resolution to print well.
Need to cancel or change an order? Email us as soon as possible. If we haven't started making it yet, we'll cancel it and refund you in full. Once production has started, we can't cancel or change the order.
Magnet Frames aren't custom-made, so you can return unused frames within 30 days of delivery.
Gift cards can't be returned or refunded, except where the law requires it.
Once a refund is approved, we'll issue it to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If it's been more than 15 business days since we approved your refund, please contact us.
Questions about an order? Email support@magnetstars.com or call (310) 347-8429.
Magnet Stars, 25131 Narbonne Ave., Unit 51, Lomita, CA 90717